My Service is not working
We strive to provide you a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service by swapping sources and also reporting it as a down channel to our provider. Please use the guidelines below before reporting a channel: – Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back from our work.– Is this happening on all channels? If it is, you need to check on your end.– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.– Try using a VPN service if all the above are not working...
Something else is wrong
In case you have other questions not answered in the knowledgebase, or a billing question, please click here and fill up the form with as much clear details as possible (including device, app or software) explaining the problem.