My Service is not working
All Channels Are Blank? Or device stop and never finish loading? or device reset by itself after loading?.
If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in. You could have an issue that affects many MAG devices. Certain MAG devices cannot handle large content lists and your Device resets and shows the bar that never finishes loading. This is because the list is too large for your device's memory and can't load it entirely, so you may need to edit your channel list. You can do this by login in to your client area, then go to your SERVICE and select the one you need to edit. Click on IPTV Service Details, and just select the countries or group of channels that you need. Remember to uncheck "Full user" or it won't work. you could try with this portal URL too: http://link.comstar.tv:6969/c/ For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself. ..
Sometimes you may experience buffering due to low internet speed or high internet traffic. The most common cause of buffering is the result of a slow or unstable internet connection . This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again.The second reason is that you are using Wi-Fi, which is not suit for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions. Resolution:Directly connect to your router using an LAN (ethernet) cable or to a powerline adaptor.If not possible, try moving the box closer to the router.Change your WI-FI channel. To avoid interference with nearby devices.If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer. Most of the time it's a hardware or network issue - remember while other streaming services use "adaptive" streaming (they adapt to the bandwidth and conditions), IPTV is more of a direct type streaming. If you are using the Comstar App, please follow these steps: - Reboot your home router / modem - Reboot your device - Open the Comstar app, then go to the App Settings, then to Player Settings and enable: "Hardware Decoder", click on "Save Changes" This solves the buffering or stopping issues 99% of the time...
Did you give us the correct MAC address? You could try with this portal URL: http://link.comstar.tv:6969/c/ Is your Internet speed at the recommended minimum—16 Mbps; 30 Mbps for HD channels—or higher?Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.Are your device’s specs powerful enough to effortlessly handle live HD streaming?If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?If you’re using a MAG box have you tried restarting your device?If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?Have you double-checked the server portals we sent you in activation e-mail? Please note that we (and any other IPTV Provider) do not support newer MAG devices (such as the MAG 424, 424W3). The Android MAG devices 424A etc, are supported only when running Android apps...
Something else is wrong
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