My Service is not working
All Channels Are Blank? Or device stop and never finish loading? or device reset by itself after loading?.
If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in. You could have an issue that affects many MAG devices. Certain MAG devices cannot handle large content lists and your Device resets and shows the bar that never finishes loading. This is because the list is too large for your device's memory and can't load it entirely, so you may need to edit your channel list. You can do this by login in to your client area, then go to your SERVICE and select the one you need to edit. Click on IPTV Service Details, and just select the countries or group of channels that you need. Remember to uncheck "Full user" or it won't work. For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself. ..
You can edit your channel list on the client area. Just login, go to your service and select the one you need to edit and click on IPTV service details button. Wait till it loads and choose your countries, always uncheck Full user. After you choose the countries just click on update list and now just reload your playlist on your device. ..
We strive to provide you a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service by swapping sources and also reporting it as a down channel to our provider. Please use the guidelines below before reporting a channel: – Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back from our work.– Is this happening on all channels? If it is, you need to check on your end.– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.– Try using a VPN service if all the above are not working...