My Service is not working
Please check whether your account is used on other devices. If yes, please visit www.whatismyip.com by using computer, and find your IP Address, next send your IP Address to us for restoration.Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense. We only restore it for 2 time for 1 subscription. If your account is banned again after restoration please contact us. *If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription...
Something else is wrong
In case you have other questions not answered in the knowledgebase, or a billing question, please click here and fill up the form with as much clear details as possible (including device, app or software) explaining the problem.