Knowledgebase

Can't Watch I Am Blocked

Please check whether your account is used on other devices.

If yes, please visit www.whatismyip.com by using computer, and find your IP Address, next send your IP Address to us for restoration.
Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense.

We only restore it for 2 time for 1 subscription. If your account is banned again after restoration please contact us.

*If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.

  • Devices, Multiple, Blocked, Error
  • 7 Users Found This Useful

Was this answer helpful?

Related Articles

Can I Request Custom Channel List? (Only ENG Channels, Without Adult, Etc...)

We do have an option inside your Service details. Just choose the countries from it and Press...

Channel Issues

If while you are watching a channel the service appears to have paused, simply select and open...

My Channels Are Not HD

If you experiencing that HD channels are showing in low quality you need to change your device...

My Channels Are Not Working?

We strive to provide you a high level of service at very discounted rates. So please keep this in...

Some Channels Are Not Working (Black Screen/Broken Voice)

We can not promise all channels are working properly due to your Internet speed, Individual...