Knowledgebase

Because of decoder setting problem, some channels are only having sound without images/video, please do as followings:

1. Go to Settings in your device/app/program.
3. Choose Native for the Decoder.
4. Restart.

We do have an option inside your Service details. Just choose the countries from it and Press...

Please check whether your account is used on other devices. If yes, please visit...

If while you are watching a channel the service appears to have paused, simply select and open...

If you experiencing that HD channels are showing in low quality you need to change your device...

We strive to provide you a high level of service at very discounted rates. So please keep this in...