Knowledgebase

My Channels Are Not Working?

We strive to provide you a high level of service at very discounted rates. So please keep this in mind first and foremost.

If a channel is down, we will do our best to restore that back to service by swapping sources and also reporting it as a down channel to our provider.

Please use the guidelines below before reporting a channel:

– Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back from our work.
– Is this happening on all channels? If it is, you need to check on your end.
– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
– Try using a VPN service if all the above are not working.

  • Channels, Not Working, STB Emu, Mag Device, Internet
  • 4 Users Found This Useful

Was this answer helpful?

Related Articles

Can I Request Custom Channel List? (Only ENG Channels, Without Adult, Etc...)

We do have an option inside your Service details. Just choose the countries from it and Press...

Can't Watch I Am Blocked

Please check whether your account is used on other devices. If yes, please visit...

Channel Issues

If while you are watching a channel the service appears to have paused, simply select and open...

My Channels Are Not HD

If you experiencing that HD channels are showing in low quality you need to change your device...

Some Channels Are Not Working (Black Screen/Broken Voice)

We can not promise all channels are working properly due to your Internet speed, Individual...