Base de connaissances

My Service is not working

All Channels Are Blank? Or device stop and never finish loading? or device reset by itself after loading?.

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in. You could have an issue that affects many MAG devices. Certain MAG devices cannot handle large content lists and your Device resets and shows the bar that never finishes loading. This is because the list is too large for your device's memory and can't load it entirely, so you may need to edit your channel list. You can do this by login in to your client area, then go to your SERVICE and select the one you need to edit. Click on IPTV Service Details, and just select the countries or group of channels that you need. Remember to uncheck "Full user" or it won't work. you could try with this portal URL too: http://link.comstar.tv:6969/c/ For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself. ..

Custom Channel List.

NOT WORKING RIGHT NOW...

Refund Policy.

REFUND POLICY AND SERVICE TERMS Unfortunately, due to the nature of our product we CANNOT ISSUE ANY REFUNDS after a purchase has been made. No Exceptions. We provide the service on a best-effort basis, probably better and more reliably than any other provider. We have redundant servers, more than required bandwidth and offer superior stability and availability, but we are not in control of the whole internet. Some interruptions can and will happen. ..

Renew (extend subscription).

If you need to Renew or extend your current username, please go here https://comstarservices.com/upgradeservices.php ..

Buffering On Channels.

Sometimes you may experience buffering due to low internet speed or high internet traffic. The most common cause of buffering is the result of a slow or unstable internet connection . This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again.The second reason is that you are using Wi-Fi, which is not suit for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions. Resolution:Directly connect to your router using an LAN (ethernet) cable or to a powerline adaptor.If not possible, try moving the box closer to the router.Change your WI-FI channel. To avoid interference with nearby devices.If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer. Most of the time it's a hardware or network issue - remember while other streaming services use "adaptive" streaming (they adapt to the bandwidth and conditions), IPTV is more of a direct type streaming. If you are using the Comstar App, please follow these steps: - Reboot your home router / modem - Reboot your device - Open the Comstar app, then go to the App Settings, then to Player Settings and enable: "Hardware Decoder", click on "Save Changes" This solves the buffering or stopping issues 99% of the time...

Can I Use My Subscription On Multiple Devices?.

The same subscription can be installed on multiple devices but you can stream only on 1 device at the same time. You can use only one connection at the same time. If you use more than one device at the same time all channels will freeze and buffer. If you want to use two devices or more please let us know, we have discount codes for multiple purchases...

Can I Request Custom Channel List? (Only ENG Channels, Without Adult, Etc...).

We do have an option inside your Service details. Just choose the countries from it and Press edit bouquet. You should have your own custom playlist for MAG Device and M3u playlist..

Can't Watch I Am Blocked.

Please check whether your account is used on other devices. If yes, please visit www.whatismyip.com by using computer, and find your IP Address, next send your IP Address to us for restoration.Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense. We only restore it for 2 time for 1 subscription. If your account is banned again after restoration please contact us. *If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription...

Channel Issues.

If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions...

MAG and STB Emulator Troubleshooting.

Did you give us the correct MAC address? You could try with this portal URL: http://link.comstar.tv:6969/c/ Is your Internet speed at the recommended minimum—16 Mbps; 30 Mbps for HD channels—or higher?Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.Are your device’s specs powerful enough to effortlessly handle live HD streaming?If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?If you’re using a MAG box have you tried restarting your device?If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?Have you double-checked the server portals we sent you in activation e-mail? Please note that we (and any other IPTV Provider) do not support newer MAG devices (such as the MAG 424, 424W3). The Android MAG devices 424A etc, are supported only when running Android apps...

My Channels Are Not HD.

If you experiencing that HD channels are showing in low quality you need to change your device settings preference from SD to HD quality...

My Channels Are Not Working?.

We strive to provide you a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service by swapping sources and also reporting it as a down channel to our provider. Please use the guidelines below before reporting a channel: – Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back from our work.– Is this happening on all channels? If it is, you need to check on your end.– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.– Try using a VPN service if all the above are not working...

My M3U Link Is Not Working.

If the link is not working , please try downloading the file on PC using a browser . If it downloads it means that there is something wrong on your device's end. When typing in your M3U link make sure your are not entering any space ” ” but “_” (undescore) instead and that you are not using your M3U link on other device. Contact us if the link does not download on your browser after troubleshooting and provide us with your IP address (www.whatismyipaddress.com) and any other details about your device, ISP and app or software...

Billing and payment problems

Some Channels Are Not Working (Black Screen/Broken Voice).

We can not promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used...

Some Channels Only Has Sound Without Video.

Because of decoder setting problem, some channels are only having sound without images/video, please do as followings: 1. Go to Settings in your device/app/program.3. Choose Native for the Decoder.4. Restart...

What Devices/Apps/Programs/Operating Systems Are Supported?.

We are compatible with:Mag Boxes (250, 254, 322, etc) EXCEPT newer, non-android MAG devices such as MAG 424, 424W3 etc.Apple TViOS (iPad, iPhone, etc)Android (Smartphone, Tablet, etc)OS (Windows, Linux, etc)Dreamlink (T1, T1+, etc)Android BoxAmazon FirestickRokuSmart TV’s (LG, Samsung, …)Avov Tvonline (N, N2, N3 etc)VLC PlayerSmart IPTVGSE Smart IPTVSTB EmulatorPerfect PlayerBest Player TV and MoviesEnigmaand much much more! With there being many devices out there that are compatible, we cant offer support for each and every device out there. Here is a list of Devices/Apps/Programs/Operating Systems we can officially offer Support to:(D) MagBox (250,254, 322, etc) EXCEPT newer, non-android MAG devices such as MAG 424, 424W3 etc.(D) Apple TV(D) iOS(D) Androidfiresrticlk(D) Windows(D) macOS(D) Dreamlink (T1, T1+, T6, etc)(D) Avov Tvonline (N, N2, N3 etc)(D) Amazon Fire TV Stick(D) Android Box(D) Roku(A) Smart IPTV(A) STB Emulator(A) rIPTV(A) GSE Smart IPTV(A) Kodi(A) STB Emulator(A) Perfect Player(A) Best Player(P) VLC Player Devices we are compatible with but can not officially offer support for:ZgemmaEnigma2XtreamTV *If you did not found your Device/App/Program/Operating System in list above but your Device/App/Program/Operating System support M3U link/Portal link/Username, Password and Link Login than it is compatible by our service and you can subscribe.firestickfire..

Do you have an affiliate program?.

Yes. Please go here https://comstar.tv/comstar_affiliates/..

Does My Subscription Starting To Be Active Right After I Make A Payment?.

Yes, your subscription is activated from the moment the payment is confirmed. You will receive your activation credentials in your e-mail or you can access all details from your client area...

I Am Not In Or From USA/CAN or UK. Can I Still Subscribe?.

Yes. Our service is available worldwide to everyone. Subscribe here...

I Cancelled My Subscription Can I Still Watch?.

You can still watch if you for example paid for 1 month of subscription and cancel it after one week than you can still watch another 3 weeks before this subscription officially ends.It will disappear from your account immediately but your subscription will be still active...

My Trial Was Less Than 1 Day.

When you receive your activation credentials in your email, your trial begins to count. That is why we recommend to activate your trial right after you receive your activation credentials in your email to get the most out of your 2 day trial...

What is 3D Authentication?.

Please go here https://comstar.tv/3d-authentication/ ..

What Payment Methods Are Available?.

We accept VISA/Mastercard/JCB/Maestro/American Express and also Bitcoin and other crypto with our secured payment gateway with no hidden fee. ..

Something else is wrong

Someting else is wrong..

In case you have other questions not answered in the knowledgebase, or a billing question, please click here and fill up the form with as much clear details as possible (including device, app or software) explaining the problem.